Guerci Pallavidini

Terms and conditions of sale



An online purchase contract means an electronic website transaction, e.g. a legal transaction ordering goods and/or services concluded between a supplier and a customer. In this case, the supplier is Alessandro Pallavidini’s company Guerci e Pallavidini s.r.l. with its registered office at Via Bergamo #42, 15048 Valenza (Province of Alessandria), whose website is and VAT number 00155080062.
The customer is a consumer in the context of an electronic website sales system organised by the supplier for this contract, which uses exclusively an electronic website communication technology called the ‘Internet’. All contracts, therefore, are to be concluded through the direct access of the consumer client by using the corresponding website.
Following the procedures indicated on the website, the contract shall be completed for the purchase of goods. A consumer shall be defined as an individual or legal entity who buys goods and services. Below are the terms and conditions of sale which shall remain effective until changed by the supplier. Any changes to the terms and conditions of sale shall be effective from the moment at which they are published on the website and shall refer to sales made from that moment onwards.



All product descriptions published on the website are, as far as possible, up-to-date and accurate.
Similarly, the images of each product are as accurate as possible. However, the 3D-rendering may differ from the purchased product, e.g. in colour, shape and/or size.
To display better the products on offer, images are scaled with respect to the original and therefore are not on a 1:1 scale.



Guerci e Pallavidini s.r.l. guarantees the hallmark of gold used (750) and its trademark (794AL) by affixing the dies provided by law.



The prices displayed on the website are only valid for orders made online, being subject to change at any time, which shall be immediately updated on the site. Prices are exclusive of VAT. Where applicable, VAT shall be added at the time of calculation of the full order.
Prices published on the website for each product are up-to-date and accurate. However, in the event that material and/or overt mistakes in prices are detected by after the order has been placed, the supplier reserves the right to notify promptly the consumer the corrected updated price without this entailing any obligation for either party.



Regarding the full amount of an order, it shall be processed through the website in two different ways:

  • Orders totalling less than €400.00

For all orders totalling less than €400.00, payment will be requested directly online at checkout, in a single payment, with the addition of insured shipping costs of €20.00. The invoice will be issued by our operator with a receipt of payment.

  • Orders exceeding €400.00

For all orders over €400.00, payment will be divided into two instalments. The first will be requested directly online at the time of checkout and will be approximately 70% of the total amount. The second instalment, equal to the remaining 30%, will be required once the order is ready to be shipped. The calculation of the remaining 30% will thus be carried out by our operator, who will price the order accurately according to the precise weight of the objects and the daily gold price. The insured shipping costs will also be added, calculated based on the total value of the order, indicatively between €20.00 and €40.00. Our operator, therefore, will issue two separate invoices, the first being at the time of the order, after receiving the down-payment, and the second at the time of shipment of the goods upon receiving the balance.


Orders may not be changed or cancelled by the consumer. If an error occurs, a written notice must be sent within 24 hours of receipt of order confirmation by e-mail to


Guerci e Pallavidini s.r.l accepts the following payment methods over its website at


  • Advance Bank Transfer

Guerci e Pallavidini s.r.l

Bank: Intesa Sanpaolo

IBAN: IT05 L030 6948 6801 0000 0006 840

End-to-end reference: Order number, order date, customer/company


  • Credit cards

  • PayPal


Guerci e Pallavidini s.r.l. will issue an invoice with each order which will be sent attached to the order and/or e-mail so as to confirm the shipment.
The various invoices will also act as proof of purchase and ownership for the purpose of legal guarantee and the possible exercise of the right of cancellation.



Consumers of legal age may purchase items using the website.
Where online purchases are made, deliveries are limited to the following countries: Austria, Belgium, Bulgaria, Cyprus, the Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.
In the event of non-residents in countries or deliveries to be made to a country not included among the above-mentioned countries, please contact our Customer Service at any time by e‑mail at or by telephone +39 0131 921 521, Monday to Friday, from 8:30‑a.m. to 6:00 p.m. (CET / GMT+1).
In the event of the intended recipient being absent at the time of delivery, a notification will be left, and the consumer must personally contact the carrier or forwarder as soon as possible to arrange delivery. The signature of an adult shall be required for the acceptance of each shipment. The shipping address shall be that indicated by the consumer during the online purchase, and unless otherwise agreed in writing between the parties.
If there is evidence of possible tampering, the recipient must write ‘subject to checking’ on the receipt docket. Otherwise, Guerci e Pallavidini s.r.l. shall not be liable to reimburse any breakage or damage to the product purchased.
Under no circumstances shall shipments be made to post office boxes, mail boxes or similar.
Since the website does not keep inventory in stock as mountings are made solely upon online order, it will be the provider’s responsibility to communicate delivery times and to ship orders as soon as possible.
By way of indication, the delivery of orders under ten (10) mountings will take approximately ten (10) working days from the date of payment. For higher volume orders, the timing will be calculated and communicated depending on the order.
If the consumer has a special urgency, indicate this in the ‘notes’ box during checkout or telephone +39 0131 921 521, Monday to Friday, from 8:30 a.m. to 6:00 p.m. (CET / GMT+1). Once duly notified, the company will endeavour to fulfil the request within the required times.
In the event that the delivery does not take place within 30 days after the consumer places the order, or on any other date otherwise agreed with the consumer, the order may be cancelled and Guerci e Pallavidini s.r.l shall refund the price.



Guerci e Pallavidini s.r.l assumes no liability for problems caused by force majeure such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods, and other events which could prevent, entirely or in part, the timely implementation as agreed to in the contract. Guerci e Pallavidini s.r.l shall not be liable to any party for any damages, losses and costs incurred as a result of failure to execute the contract for the reasons mentioned above, since the consumer is only entitled to a refund of the price. Similarly, Guerci e Pallavidini s.r.l shall not be liable for any fraudulent or illegal use which may be made by third parties of credit cards and other payment means when paying for the purchased products.
Guerci e Pallavidini s.r.l shall also not be liable for any fraudulent, illicit, or illegal use of the purchased mountings, from the moment the contract is concluded, and ownership has been completely transferred to the consumer.



The consumer agrees and undertakes, once the online order has been completed, to print off and observe these general terms and conditions, which, moreover, have already been read and accepted as a compulsory step in the purchase.
It is also strictly forbidden for the consumer to enter false and/or fake information during the registration process required to provide for the execution of this contract and subsequent communications. The personal data and e-mail address must be only real personal/corporate data and not of some other person or fantasy name. It is expressly forbidden to make double entries corresponding to a single person or enter data of third parties. In the interest of, and for the protection of all consumers, Guerci e Pallavidini s.r.l reserves the right to prosecute any violation or abuse.
It is absolutely forbidden to use and/or reproduce any of the site contents for any other purpose than professional and/or private use.



Consumers who, for whatever reason, are not satisfied with the purchase, have the right to cancel the contract without penalty and without giving any reason, within 14 days from the date of the receipt of the goods. The cancellation must be requested by sending, within the aforementioned 14 days, a registered return receipt letter to the following address:
Guerci e Pallavidini s.r.l.,
Via Bergamo # 42,
15048 Valenza (Alessandria),
or by e-mail to


The consumer may not exercise this right for products made to specification, or clearly personalised, or under any of the following conditions, namely products which bear signs of wear, scratches, nicks or abrasions which would affect the resale value of the same as a ‘new product’. Within the aforementioned period of 14 days, all purchased goods must be returned intact to the supplier, with nothing missing and only after having been authorised by Guerci e Pallavidini s.r.l.
Fees for the return of goods shall be charged to the consumer except where the goods do not conform to the order, in which event, instructions will instead be given for sending a carriage forward delivery.


When exercising the right of cancellation, the consumer may:

  • Request a product replacement;
  • Request a refund of the price paid; or
  • Request a voucher equivalent to the amount paid for later use.


If the consumer chooses reimbursement, this will be made by means of a bank transfer. The consumer shall be obliged to provide banking information promptly so as to ensure the transfer, i.e., current account IBAN and BIC codes of the invoice holder.
Guerci e Pallavidini s.r.l. will credit the entire amount paid by the consumers within 30 days of their receipt of the goods it has shipped, without prejudice to any repair costs for damage to the goods.



Guerci e Pallavidini s.r.l. offers no warranty on its mountings, as these are semi-finished products subject to additional processing steps by third parties.
The consumer is urged to examine the products at the time of their receipt so as to check for any defects, damage, errors or failures and to report them within 24 hours to by email.
If it is found that a product was damaged prior to delivery or is defective, not being the fault of the consumer, Guerci e Pallavidini s.r.l. will repair or replace the product and cover shipping costs.



Guerci e Pallavidini s.r.l. has the right to terminate the contract by simply informing the customer with an adequate and justified reason. In this event, the consumer shall only be entitled to a refund of the amount already paid. The obligations assumed by the consumer referred to in Article 9 (Consumer obligations) are essential, as well as guaranteeing the success of payment which the customer has made with the means under Article 6 (Payment and billing). Therefore, by express agreement, the non-compliance by the consumer of just one of these obligations shall determine the dissolution of the contract pursuant to Article 1456 of the Italian Civil Code, without the need for any judicial decision, without prejudice to the right of Guerci e Pallavidini s.r.l. to sue for compensation for further damages.



Personal data are collected for the purpose of registering the customer and to implement procedures for the execution of the contract and any necessary communications. These data are processed electronically in compliance with the law and can be produced only at the request of a judicial authority or other lawfully authorised authorities. Personal data shall be communicated to delegated persons to carry out activities necessary for the execution of the contract and used for that purpose exclusively.
The interested party enjoys the following rights under Italian Legislative Decree 196/2003 (Personal Data Protection Act), namely to seek confirmation from Guerci e Pallavidini s.r.l. of their personal data; to know their origin, the logic and purpose of their processing; to obtain updating, rectification and integration; to request their cancellation, transformation into anonymous form or their blocking in the event of unlawful processing; to oppose their processing for legitimate reasons or if the data are used for sending advertising material, commercial information, market research, direct marketing, and interactive marketing communications.
The owner and manager of the collection and processing of personal data is Alessandro Pallavidini’s company, Guerci e Pallavidini s.r.l. whose registered office is at Via Bergamo # 42, 15048 Valenza (Alessandria), Italy.



Any dispute regarding the application, execution, interpretation and violation of online purchase contracts by means of Guerci e Pallavidini s.r.l.’s website at is subject to Italian jurisdiction. These general terms and conditions are stated, although not expressly provided herein, in conjunction with the Italian Legislative Decrees number 50 of 15.1.1992 and number 185 of 22.5.1999. Any dispute between the parties relating to this contract shall be heard in the jurisdiction of Alessandria.